Service Desk Analyst - £20k - £23k - Leeds.
IT Service Desk Analyst required to work for a leading, award winning and reputable organisation based in West Yorkshire. You will be responsible for providing a quality and effective service to circa 1200 users within the business across 3 sites. Day to day responsibilities include providing telephone, email, remote and desk side support, logging calls, tracking assets and maintaining the companies' database.
You must have proven experience of working on a Service Desk and will be confident in supporting most Microsoft Operating Systems and Applications including Exchange, Outlook, Office, Active Directory, Windows, etc.Due to the technical nature of the role the following skills and experiences are deemed essential:
·Previous experience of using call logging software to record the details of all calls, enter updates, track status and resolution.
·A history of working with 2nd and 3rd line teams to ensure that Service Level Agreements (SLAs) are met.
·A working knowledge of iManage (or other document management systems)
·Demonstrable excellent customer service skills in line with the Service Desk service level agreement.
·The ideal candidate will also be able to show Legal industry experience ideally supporting applications like Workshare v4.5; LaserForm v9; CarpeDiem, Elite. (although this is only desirable).
The role will also see you getting involved in some ad hoc project work and therefore you must possess excellent time management skills and have the ability to work to project deadlines and also SLA's.Candidates must also take into account before applying that the company are looking to move into a 24/7 support environment and employees will work on a shift pattern which will include some occasional weekend work. (Although the client does offer the choice to work remotely)
This is an excellent opportunity to work for a company who are able to offer training and support as well as clear career paths. You will be part of a company that are able to offer an excellent benefits package as well as a fantastic working environment.
For immediately consideration for this role please email ed.embley@harveynash.com or call Ed Embley on 0113 202 8911.![]()
IT Service Desk Analyst required to work for a leading, award winning and reputable organisation based in West Yorkshire. You will be responsible for providing a quality and effective service to circa 1200 users within the business across 3 sites. Day to day responsibilities include providing telephone, email, remote and desk side support, logging calls, tracking assets and maintaining the companies' database.
You must have proven experience of working on a Service Desk and will be confident in supporting most Microsoft Operating Systems and Applications including Exchange, Outlook, Office, Active Directory, Windows, etc.Due to the technical nature of the role the following skills and experiences are deemed essential:
·Previous experience of using call logging software to record the details of all calls, enter updates, track status and resolution.
·A history of working with 2nd and 3rd line teams to ensure that Service Level Agreements (SLAs) are met.
·A working knowledge of iManage (or other document management systems)
·Demonstrable excellent customer service skills in line with the Service Desk service level agreement.
·The ideal candidate will also be able to show Legal industry experience ideally supporting applications like Workshare v4.5; LaserForm v9; CarpeDiem, Elite. (although this is only desirable).
The role will also see you getting involved in some ad hoc project work and therefore you must possess excellent time management skills and have the ability to work to project deadlines and also SLA's.Candidates must also take into account before applying that the company are looking to move into a 24/7 support environment and employees will work on a shift pattern which will include some occasional weekend work. (Although the client does offer the choice to work remotely)
This is an excellent opportunity to work for a company who are able to offer training and support as well as clear career paths. You will be part of a company that are able to offer an excellent benefits package as well as a fantastic working environment.
For immediately consideration for this role please email ed.embley@harveynash.com or call Ed Embley on 0113 202 8911.