A leading healthcare company based in London are looking for a Support Analyst to join their Client Services team. Key purpose is to provide Support for all applications of the client in regards to the Client Services Team.Key Responsibilities:- Resolving issues with bespoke online/offline application support software- Responding to individual user issues via email- Investigating user participation on behalf of the client- Identify system problems (Bugs), escalating to appropriate colleagues or specialists departments to ensure prompt attention- Identifying possible trends which could indicate a larger system issue and escalating to the test team for further investigation- Working with team members to resolve issues- Create/update support issues raised via email- Monitoring support call queues and adjusting case statuses to reflect resolution of previously escalated bugs. If interested please give Stephen Baldock on 0207 333 1448.Image may be NSFW.
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