The main purpose of the role is to act as the first point of contact for customers and employees when they call the helpdesk. You will be responsible for logging all incoming calls via telephone and email onto the companies call management software and scheduling engineering resource to resolve faults within their Service Level Agreement.
You will also need to produce Daily/Weekly/Monthly SLA reports and cost reports. Good organisation, communication and customer service skills are essential. Flexibility will be needed as some evening/weekend work will be involved.
I am particularly keen on talking to candidates with experience of supporting engineers on the following matters; ATMs & Kiosks, EPOS rollouts, VOIP, Data Networks and wirless LANS.
There has already been a lot of interest so please send your CV today to apply for the position![]()
You will also need to produce Daily/Weekly/Monthly SLA reports and cost reports. Good organisation, communication and customer service skills are essential. Flexibility will be needed as some evening/weekend work will be involved.
I am particularly keen on talking to candidates with experience of supporting engineers on the following matters; ATMs & Kiosks, EPOS rollouts, VOIP, Data Networks and wirless LANS.
There has already been a lot of interest so please send your CV today to apply for the position