Quality & Assurance Coordinator - Birmingham - £25000 - £27000My client based in Central Birmingham is looking for a QA Coordinator to join their team, below are the requirement and responsibilities of the role.Purpose of the Role:To provide a high level of administrative support to the Quality & Assurance team and the Head of IT Operations.To provide administrative support when dealing with any project, operational change and service delivery related task pertaining to changes within the IT department and service to the Firm. Main Duties· Provide administrative support to the Quality & Assurance Analysts, Manager and Head of IT Operations. · Assume full responsibility for the Change Management administration. To include maintenance of the Forward Schedule of Change, Change Agenda and minute the weekly Change Advisory Board meetings.· Manage and monitor the software licences for the firm through LANDesk, ensuring the firm is licence compliant at all times. · Process all Non Standard Software Requests and purchase additional licences when required ensuring correct budget sign off is obtained. Ensure that any non standard software requests are tried and tested before being applied to the Standard Desktop and any associated documentation created in order to support this change.· Provide support to the Quality & Assurance team in the retrieval and collation of test results in order to discover and report any defects, errors or configuration issues. Qualifications· Formal ITIL accreditation (to at least foundation level) desirable but not essential.Relevant Knowledge and Experience · Previous experience of working in a heavily administrative role, preferably within IT.· Change Management and Software Licence experience advantageous.· Working knowledge of Microsoft Office product suite and operating systems. · Technical background desirable but not essential.If you feel you match these requirements well and would be interested in the role please don't hesitate to send your CV in. If you have experience of working in professional services, this would be beneficial.![]()
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