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1st/2nd line support analyst

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I have an urgent requirement for a 1st/2nd line Service Desk Analyst on a permanent basis in central London. Basic requirements:3-4 Years experience ITIL understanding is an advantageGood Customer service skillsInstallation/configuration/troubleshooting of Microsoft Office 07/10, Windows XP and Windows 7Active Directory administrationLAN, WAN, ethernetApps support: Office, Citrix, Outlook, ExchangeSalary - up to 25k + Benefits

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