My Northamptonshire based client requires a Technical Service Desk Analyst (2nd Line Support) to operate within a challenging IT department. Your main responsibilities will be to liaise with customers, colleagues and 3rd parties by phone and face to face, to log calls, perform technical diagnostics, update and resolve/assign calls as appropriate.To be considered for this role, you should be able to demonstrate strong technical competency in Microsoft technologies, Mac, networking and print devices. ITIL Certification is desirable but not essential.It is essential that you have strong verbal and written communication skills and the correct demeanour to work in a demanding service environment.Candidates must live within the Northamptonshire area.![]()
↧