Problem & Incident Manager - Uxbridge
My client a leading Oil &Gas client are looking for two Incident & Senior Managers to join their team. This temporary role will boost the existing permanent team which operates the Incident & Problem functions on a global follow-the-sun basis.
Problem & Incident Management are a key element of our Operational Integrity agenda, ensuring that issues affecting our critical trading applications are properly investigated and the findings acted upon. The person in this role will need to possess the gravitas and knowledge required to influence senior stakeholders, demonstrating the business value of the service and of proposed interventions. *
· Work with the rest of the Problem Management teams to provide a strong, relevant and value-led Problem Management service for the client.
· Work with the Incident Management team to act as Incident Manager for High & Critical Incidents at times of heavy workload - supplementing the existing team
· To investigate and agree the true root cause of service disruptions following Major Incidents, and deliver recommendations to remediate, mitigate, transfer or accept the risks of the disruption recurring.
· To analyse Incident data and other inputs to identify trends that will provide targeted opportunities to improve the IT environment for the business, and working with senior IT leadership to help inform future investment decisions.
· To contribute to work to continually improve quality and global consistency of the Problem Management process, communications and reporting, in order to deliver regional business intimacy combined with global efficiencies.
· To ensure Problems are identified, managed and closed out according to agreed processes and timelines, using a pragmatic approach to determine the appropriate scope, depth and techniques to use for each Problem Management activity.
· To ensure appropriate Problem Management artefacts (Remedy tickets, reports, metrics) are completed to a high standard
· To support the generation of appropriate metrics and KPIs around the Problem Management service *
· To establish and maintain strong relationships with Problem Management stakeholders including Global Operations & Infrastructure, IST Operational Risk, IT&S Managers and applications support teams. *
· To work closely with the Incident Management team so as to enable you to backfill the Incident Management team when required (for example, during holidays)
These roles are to work for a high profile client. Please apply for further details.![]()
My client a leading Oil &Gas client are looking for two Incident & Senior Managers to join their team. This temporary role will boost the existing permanent team which operates the Incident & Problem functions on a global follow-the-sun basis.
Problem & Incident Management are a key element of our Operational Integrity agenda, ensuring that issues affecting our critical trading applications are properly investigated and the findings acted upon. The person in this role will need to possess the gravitas and knowledge required to influence senior stakeholders, demonstrating the business value of the service and of proposed interventions. *
· Work with the rest of the Problem Management teams to provide a strong, relevant and value-led Problem Management service for the client.
· Work with the Incident Management team to act as Incident Manager for High & Critical Incidents at times of heavy workload - supplementing the existing team
· To investigate and agree the true root cause of service disruptions following Major Incidents, and deliver recommendations to remediate, mitigate, transfer or accept the risks of the disruption recurring.
· To analyse Incident data and other inputs to identify trends that will provide targeted opportunities to improve the IT environment for the business, and working with senior IT leadership to help inform future investment decisions.
· To contribute to work to continually improve quality and global consistency of the Problem Management process, communications and reporting, in order to deliver regional business intimacy combined with global efficiencies.
· To ensure Problems are identified, managed and closed out according to agreed processes and timelines, using a pragmatic approach to determine the appropriate scope, depth and techniques to use for each Problem Management activity.
· To ensure appropriate Problem Management artefacts (Remedy tickets, reports, metrics) are completed to a high standard
· To support the generation of appropriate metrics and KPIs around the Problem Management service *
· To establish and maintain strong relationships with Problem Management stakeholders including Global Operations & Infrastructure, IST Operational Risk, IT&S Managers and applications support teams. *
· To work closely with the Incident Management team so as to enable you to backfill the Incident Management team when required (for example, during holidays)
These roles are to work for a high profile client. Please apply for further details.