Application support analyst-London-Sport/Leisure-£28-32K-My client is looking for a new application support analyst to join their busy and prestigious company. Required to work with the Systems Team and Service Desk Manager in the support , testing, training, documentation, problem management and change control ofe following support specialisms: In house Applications Support and Testing (including but not limited to CRM, Trillium, Edge 10, Jira, Cascade, Invoice Scanning software and associated testing environments)Required experience:Experience of working in an IT Service Desk environment, preferably of a similar user base (500 users) at a blue-chip organisationExperience of ITIL processesExperience of the following technologies:· Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (XP and Windows 7).· CRM applications - MS Dynamics/ Trillium · Jira/Confluence · Experience using and troubleshooting Microsoft Office (MS Word, Outlook, Excel and PowerPoint).· Active Directory· Exchange 2010· Experience with using and troubleshooting mobile devices including Blackberry, 3G cards ActiveSync and iPhone/ iPad technology· Printers/ Multifunction DevicesExperience of the following technologies would be advantageous: · IT 360 or similar ITIL Service Desk application If interested please apply ASAP!![]()
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