Award-winning, large, established business services provider and consultancy delivering services predominantly to the public sector require a ';Partnership Director' to provide pro-active, senior level account and client relationship management across a portfolio of services for one of their largest accounts.
This company is incredibly client-centric and therefore recruits professionals who have a natural ability to build very strong, lasting customer relationships. Those who have managed large accounts with senior stakeholders over a lengthy period (several years) are sought. This role also requires the ability to nurture robust connections internally, often through matrix leadership, to ensure a joined-up approach to the account.
Your experience will have equipped you with the ability to spot innovative ways of solving problems and improving service across various service lines delivering into complex, substantial customers. Your partnership approach and keen grasp of your client's business will allow you to deliver solutions that meet business need, but also challenge when unfeasible demands are made.
You will act as an escalation point for service issues and ensure that risks and issues are identified and managed. As such you'll need to demonstrate the ability to understand issues that can arise across multiple service lines that may be unfamiliar to you (HR, IT, Transactional Finance, Revenues and Benefits, Facilities Management, etc.), rather than be a specialist in just one area.
You will also act as an escalation point for major projects and programmes so will need demonstrable experience of maintaining a broad understanding of project issues, time-frames and implications and also implement appropriate levels of governance.
Experience with providing a service that meets business need but also reflects contractual agreements is essential. You also be used to making a link between the strategy for your account and how it fits with wider partnership objectives and bid strategy.
To be considered for this role you must have:
- Worked for a significant outsource service provider in a client facing role either presently, or in the recent past.
- Managed and led a complex £multimillion account where several service lines are in place.
- Worked with Director level stakeholders from large blue chip or public sector organisations, and gained their trust as the primary point of contact for the account.
- Proven experience of resolving service issues and risks in a major account where multiple stakeholders have a vested interest.
- The ability to act as a point of escalation when customer issues arise, whether project or service based, maintaining a strong focus on customer service.
- Evidence of questioning the perceived ';needs’ of the client and providing appropriate innovative and outcome based solutions.
- Worked with service areas to implement, and encourage adherence to, change controls.
- Evidence of sharing best practice and knowledge within a complex organisation, and be able to work effectively within a company that fosters continuous improvement.
- Demonstrable experience of managing operational finances in a mixed (internal and external) customer environment.
- Solid understanding of, and in-depth exposure to, contract management and negotiation from a service provider viewpoint.
- Strong commercial awareness that provides a high-level understanding of various operational service lines (HR, IT, Transactional Finance, Revenues and Benefits, Facilities Management, etc).
- A keen interest in technological or process advancements and be a forward-thinker.
- Excellent coaching and leadership skills and strong influencing skills (evidence of leading large teams in a direct or matrix setting is ideal).
This is a challenging, senior appointment that will offer plenty of variety and ability to make a difference. Please apply as soon as possible for consideration.![]()
This company is incredibly client-centric and therefore recruits professionals who have a natural ability to build very strong, lasting customer relationships. Those who have managed large accounts with senior stakeholders over a lengthy period (several years) are sought. This role also requires the ability to nurture robust connections internally, often through matrix leadership, to ensure a joined-up approach to the account.
Your experience will have equipped you with the ability to spot innovative ways of solving problems and improving service across various service lines delivering into complex, substantial customers. Your partnership approach and keen grasp of your client's business will allow you to deliver solutions that meet business need, but also challenge when unfeasible demands are made.
You will act as an escalation point for service issues and ensure that risks and issues are identified and managed. As such you'll need to demonstrate the ability to understand issues that can arise across multiple service lines that may be unfamiliar to you (HR, IT, Transactional Finance, Revenues and Benefits, Facilities Management, etc.), rather than be a specialist in just one area.
You will also act as an escalation point for major projects and programmes so will need demonstrable experience of maintaining a broad understanding of project issues, time-frames and implications and also implement appropriate levels of governance.
Experience with providing a service that meets business need but also reflects contractual agreements is essential. You also be used to making a link between the strategy for your account and how it fits with wider partnership objectives and bid strategy.
To be considered for this role you must have:
- Worked for a significant outsource service provider in a client facing role either presently, or in the recent past.
- Managed and led a complex £multimillion account where several service lines are in place.
- Worked with Director level stakeholders from large blue chip or public sector organisations, and gained their trust as the primary point of contact for the account.
- Proven experience of resolving service issues and risks in a major account where multiple stakeholders have a vested interest.
- The ability to act as a point of escalation when customer issues arise, whether project or service based, maintaining a strong focus on customer service.
- Evidence of questioning the perceived ';needs’ of the client and providing appropriate innovative and outcome based solutions.
- Worked with service areas to implement, and encourage adherence to, change controls.
- Evidence of sharing best practice and knowledge within a complex organisation, and be able to work effectively within a company that fosters continuous improvement.
- Demonstrable experience of managing operational finances in a mixed (internal and external) customer environment.
- Solid understanding of, and in-depth exposure to, contract management and negotiation from a service provider viewpoint.
- Strong commercial awareness that provides a high-level understanding of various operational service lines (HR, IT, Transactional Finance, Revenues and Benefits, Facilities Management, etc).
- A keen interest in technological or process advancements and be a forward-thinker.
- Excellent coaching and leadership skills and strong influencing skills (evidence of leading large teams in a direct or matrix setting is ideal).
This is a challenging, senior appointment that will offer plenty of variety and ability to make a difference. Please apply as soon as possible for consideration.