IT Support Analyst- Financial Services Required skills Microsoft Active Directory Administration Tools Microsoft Desktop Operating System & Office Suite Support and Deployment Corporate Mobile Device Configuration
Key responsibilities:
Managing & supporting all Infrastructure services including all desktop and server based systems, LAN & WAN Infrastructure components, structured cabling, telephone systems, voice recording, and call logging. Provide an IT environment which has little or no service & system failures.
· Deal with logged calls in a professional and timely manner, subject to agreed deadlines and timescales.· Ensure users are kept appraised of progress and any change to the deadline.
· Assist with implementing new systems and interfaces to those systems.· Assist with upgrades and configuration changes to business systems and associated interfaces.
· Ensure awareness of business priorities and maintain balance between business as usual work, project work and urgent support requests.· Assist auditors when necessary.
· Deal with internal and external clients professionally and efficiently, maintaining positive and effective communications at all times.
· Attend meetings and provide support to projects as and when necessary.
· Deliver informal desk based training, where agreed, for new users and minor changes to business systems.
· Adherence to team procedures, controls and policies.![]()
Key responsibilities:
Managing & supporting all Infrastructure services including all desktop and server based systems, LAN & WAN Infrastructure components, structured cabling, telephone systems, voice recording, and call logging. Provide an IT environment which has little or no service & system failures.
· Deal with logged calls in a professional and timely manner, subject to agreed deadlines and timescales.· Ensure users are kept appraised of progress and any change to the deadline.
· Assist with implementing new systems and interfaces to those systems.· Assist with upgrades and configuration changes to business systems and associated interfaces.
· Ensure awareness of business priorities and maintain balance between business as usual work, project work and urgent support requests.· Assist auditors when necessary.
· Deal with internal and external clients professionally and efficiently, maintaining positive and effective communications at all times.
· Attend meetings and provide support to projects as and when necessary.
· Deliver informal desk based training, where agreed, for new users and minor changes to business systems.
· Adherence to team procedures, controls and policies.