Service Delivery Manager - London - required strong in ITIL Service Management, outsourced contract, service and supplier management in addition to defining SLAs' and SIPS to work for my global enterprise client. This is an excellent opportunity for the Service Delivery Manager to manage customer relationships across a range of business areas with the group IT function, defining and supporting associated Service Level Agreements and ensuring customer needs are balanced with overall strategic priorities and IT capacity. To be considered the chosen Service Delivery Manager must have experience in the following:
·To define, develop, document, negotiate, agree and manage the formal Service Level Agreements between group IT and its customers, both in the UK and globally, working at a managerial level.
·To monitor and manage IT performance against the Service Level Agreements for designated areas of responsibility, on behalf of the customer base.
·To act as a single point of escalation for users and IT in relation to business or technical issues, concerns or opportunities
·To develop and own the Service Improvement plan for assigned areas of responsibility and to ensure this is included in the overall Service Improvement Plan for the function
Please note only candidates must also be ITIL Service Management certified. If you are have a proven track record of delivering against robust Service Level Agreements, and of implementing a measurable and measured process of continuous improvement in Service Delivery combined with an excellent background in Customer and Supplier Management then please apply!![]()
·To define, develop, document, negotiate, agree and manage the formal Service Level Agreements between group IT and its customers, both in the UK and globally, working at a managerial level.
·To monitor and manage IT performance against the Service Level Agreements for designated areas of responsibility, on behalf of the customer base.
·To act as a single point of escalation for users and IT in relation to business or technical issues, concerns or opportunities
·To develop and own the Service Improvement plan for assigned areas of responsibility and to ensure this is included in the overall Service Improvement Plan for the function
Please note only candidates must also be ITIL Service Management certified. If you are have a proven track record of delivering against robust Service Level Agreements, and of implementing a measurable and measured process of continuous improvement in Service Delivery combined with an excellent background in Customer and Supplier Management then please apply!