Senior Network Operations Engineer - Dorking, Surrey, £40,000 to £45,000 plus On call + OT + Benefits
Working in a team of Senior Engineers to deliver projects, consultancy and technical support as required to a high standard across the Client’s hosted and wide-area connected customers as part of a Managed Service offering.
Main Accountabilities.
* Design, implement and support customer solutions into the datacentre infrastructure.
* Design, implement and support customer WAN solutions utilising MPLS technology.
* Maintain 100% uptime of the network infrastructure and customer solutions.
* Assist with the on-going development of the core network strategy.
* Assist with the on-going development of the datacentre strategy.
* Assist with the on-going development of the Network Operations team.
* Investigate and resolve support logs in a timely manner.
* Attend meetings to present or review solutions either onsite or at the Client offices.
* Deliver excellent customer service
Knowledge and Experience
* Ensure all implemented solutions are backed up with documentation, training and expertise within the Service desk and Support areas.
* Manage, meet and maintain service levels, where appropriate providing input to other teams or team members, where necessary taking ownership of and managing problems.
* Provide a point of escalation where appropriate to maintain technical service to customers.
* Ensure known issues and routine tasks are being managed and documented in order they can be dispensed at first line to increase first line resolution rates.
* Manage or act as central point of contact for incidents escalated from service desk or second line to Senior Technical Specialists.
* Manage and nurture a confident and trusted interface with customers and other business units.
* Expert knowledge of company processes, procedures and systems.
* Knowledge and ability to fill in for the Technical Manager and maintain service in their absence.
* Maintain progress on a number of projects and disciplines simultaneously.
* Provide support as part of the 24x7 out of hour’s rota.
* Be available to provide remote or onsite service for implementations and migrations, both in and out of core hours.
* Provide backup to support team as required in times of absence, major incidents and high demand.
* Commitment to delivering high quality support services not only individually, but also through 1st and 2nd line teams.
* Provide technical pre-sales assistance, assisting in recommending solutions to the customers and sales teams.
Skills & Qualifications.
* Minimum CCNA, preferable CCSP/CCNP or CCIP with demonstrable experience
* Expert knowledge of Cisco router, switch and security products
* Expert knowledge of Cisco IOS via a command line
* Expert knowledge of IP networks and fault-finding
* Expert knowledge of VTP, Spanning-Tree, VLANs, OSPF, BGP, MPLS
* Knowledge of Cisco (or equivalent) third-party management and monitoring tools
* Knowledge of F5 load-balancer products
* Knowledge of working with high-security and high-availability solutions
* Knowledge of VOIP and QoS/CoS
* Knowledge of networking within VMWare, Microsoft and Linux platforms
* Experience with dealing with third-party telco providers
* CCDA or demonstrable solution design experience