Asset management / All-rounder / MCP / Active Directory / desktop & server / LAN & WAN / telephone & voice recording /
Managing & supporting all Infrastructure services including all desktop and server based systems, LAN & WAN Infrastructure components, structured cabling, telephone systems, voice recording, and call logging. Provide an IT environment which has little or no service & system failures.
* Deal with logged calls in a professional and timely manner, subject to agreed deadlines and timescales.
* Ensure users are kept appraised of progress and any change to the deadline.
* Assist with implementing new systems and interfaces to those systems.
* Assist with upgrades and configuration changes to business systems and associated interfaces.
* Ensure awareness of business priorities and maintain balance between business as usual work, project work and urgent support requests.
* Assist auditors when necessary.
* Deal with internal and external clients professionally and efficiently, maintaining positive and effective communications at all times.
* Attend meetings and provide support to projects as and when necessary.
* Deliver informal desk based training, where agreed, for new users and minor changes to business systems.
* Adherence to team procedures, controls and policies.
Key Technical Skills
Microsoft Active Directory Administration Tools
Microsoft Desktop Operating System & Office Suite Support and Deployment
Corporate Mobile Device Configuration
Key Behavioural Skills
Team Working
Customer Focus
Attention to Detail
Problem Analysis and Resolution
Proactive and Diligent Approach
Qualifications & Experience:
Microsoft MCP beneficial
Experience of an End-User IT Helpdesk Environment
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Managing & supporting all Infrastructure services including all desktop and server based systems, LAN & WAN Infrastructure components, structured cabling, telephone systems, voice recording, and call logging. Provide an IT environment which has little or no service & system failures.
* Deal with logged calls in a professional and timely manner, subject to agreed deadlines and timescales.
* Ensure users are kept appraised of progress and any change to the deadline.
* Assist with implementing new systems and interfaces to those systems.
* Assist with upgrades and configuration changes to business systems and associated interfaces.
* Ensure awareness of business priorities and maintain balance between business as usual work, project work and urgent support requests.
* Assist auditors when necessary.
* Deal with internal and external clients professionally and efficiently, maintaining positive and effective communications at all times.
* Attend meetings and provide support to projects as and when necessary.
* Deliver informal desk based training, where agreed, for new users and minor changes to business systems.
* Adherence to team procedures, controls and policies.
Key Technical Skills
Microsoft Active Directory Administration Tools
Microsoft Desktop Operating System & Office Suite Support and Deployment
Corporate Mobile Device Configuration
Key Behavioural Skills
Team Working
Customer Focus
Attention to Detail
Problem Analysis and Resolution
Proactive and Diligent Approach
Qualifications & Experience:
Microsoft MCP beneficial
Experience of an End-User IT Helpdesk Environment