Service SME - FICO - Uxbridge
My client a leading Oil & Gas company based in Uxbridge are looking for a Service SME with FICO experience to join their team.
The Service SME is responsible for providing business context and coordinating business interaction with respect to the operational support of one or more SAP applications. This role reports directly to the Service Delivery Manager.
Key Dimensions:
People Responsibility (no. of direct reports & overall) None
Financial Scope (budget, $ budgeted revenue/ turnover, fixed costs, Capex, no of customers) None
Key Accountabilities:
* Coordinate and business interaction for the effective operation of all service management processes, particularly incident and problem management and request fulfilment.
* Act as the central referral point for functional queries from the central process teams where specialist input is required.
* Assist in the identification and communication of service risks, including service continuity, availability and capacity risks, communicating and helping the business to understand these risks as well as helping the SDM’s and process teams understand and properly assess/mitigate them.
* Act as a single point of contact between the segment CIO organisation for the provision of advice on matters such as system strategy, impact of changes, etc.
* Provide support to the central process teams by providing business impact data:
* To enrich the quality of service performance reporting and post incident reports
* To support the impact assessment of proposed changes
* To assist in the diagnosis and recovery of incidents
* Leverage relationships and networks within the respective business segments to provide relevant information on Enterprise systems work activities and / or business impact support to the central teams, initiating escalation channels within the SDM community and business as necessary
* Provide assurance to central team that security standards are being met, and participate in security related audit activity
* Advise central team of any compliance issues based upon application knowledge, and pass to process manager for action
* Participates in monitoring and reporting compliance against corporate policies and Sarbanes Oxley provisions providing data to the central team e.g. release management and security and risk processes
* Support the process managers as required in regards to process improvement activities that need business input/participation. For example, RCA communications, identification of training opportunities, identification of approved outage windows, etc.
* Review validity of business enhancement and security requests, obtaining business approval or rejection of them
* Provide assistance to the central release management team with regards to the business participation in testing of releases and to Change Management in regards to critical "out of release” changes.
* Participates in CAB meetings and release management meetings as necessary to support of the central team
* Clarify the requirements with the business in relation to service requests where technical or functional knowledge is required to progress the request
* Participate in reviews of B&SS plans, quotes, etc. as well as project and change plans from applicable business parties such as CIO’s, business SME’s, etc.:
* Participate in selected design decisions where business intimacy or functional knowledge is required
* Communicate business impact across the business organisation for activities such as system changes, outages, etc.
* Advocate the alignment of processes and team certifications to ITIL v3
* The role also ensures that services and service providers comply with standards and policies, including HSSE, security and regulatory requirements, and contributes to service continuity planning.
Essential Criteria:
* Extensive experience in deploying/supporting Finance/controlling modules
* Must be able to demonstrate strong track record for delivering change and positive outcomes within a multi country environment including UK, US and KL
* Must have a track record of successfully transitioning in new applications into a global cooperation IS structure
* Must have a strong track record of performing applications support functions in a global SAP environment, i.e. where SAP is the enterprise application.
* Ability to create excellent working relationships with the Business system support teams, and across key suppliers
* Awareness of business and IT&S strategies
* Excellent influencing capabilities
* Strong process skills
* Must have practical ITIL experience
* Degree level or Masters qualification ITIL Foundation qualification
Desirable Criteria:
* Recognised IT Expert with experience of working in Oil Company or major corporation with complex IT environments
* ITIL qualification to intermediate or Expert level
* Certification in SAP financial modules (FICO PS AA)
This is a fantastic opportunity with a high profile client. Please apply for further details.![]()
My client a leading Oil & Gas company based in Uxbridge are looking for a Service SME with FICO experience to join their team.
The Service SME is responsible for providing business context and coordinating business interaction with respect to the operational support of one or more SAP applications. This role reports directly to the Service Delivery Manager.
Key Dimensions:
People Responsibility (no. of direct reports & overall) None
Financial Scope (budget, $ budgeted revenue/ turnover, fixed costs, Capex, no of customers) None
Key Accountabilities:
* Coordinate and business interaction for the effective operation of all service management processes, particularly incident and problem management and request fulfilment.
* Act as the central referral point for functional queries from the central process teams where specialist input is required.
* Assist in the identification and communication of service risks, including service continuity, availability and capacity risks, communicating and helping the business to understand these risks as well as helping the SDM’s and process teams understand and properly assess/mitigate them.
* Act as a single point of contact between the segment CIO organisation for the provision of advice on matters such as system strategy, impact of changes, etc.
* Provide support to the central process teams by providing business impact data:
* To enrich the quality of service performance reporting and post incident reports
* To support the impact assessment of proposed changes
* To assist in the diagnosis and recovery of incidents
* Leverage relationships and networks within the respective business segments to provide relevant information on Enterprise systems work activities and / or business impact support to the central teams, initiating escalation channels within the SDM community and business as necessary
* Provide assurance to central team that security standards are being met, and participate in security related audit activity
* Advise central team of any compliance issues based upon application knowledge, and pass to process manager for action
* Participates in monitoring and reporting compliance against corporate policies and Sarbanes Oxley provisions providing data to the central team e.g. release management and security and risk processes
* Support the process managers as required in regards to process improvement activities that need business input/participation. For example, RCA communications, identification of training opportunities, identification of approved outage windows, etc.
* Review validity of business enhancement and security requests, obtaining business approval or rejection of them
* Provide assistance to the central release management team with regards to the business participation in testing of releases and to Change Management in regards to critical "out of release” changes.
* Participates in CAB meetings and release management meetings as necessary to support of the central team
* Clarify the requirements with the business in relation to service requests where technical or functional knowledge is required to progress the request
* Participate in reviews of B&SS plans, quotes, etc. as well as project and change plans from applicable business parties such as CIO’s, business SME’s, etc.:
* Participate in selected design decisions where business intimacy or functional knowledge is required
* Communicate business impact across the business organisation for activities such as system changes, outages, etc.
* Advocate the alignment of processes and team certifications to ITIL v3
* The role also ensures that services and service providers comply with standards and policies, including HSSE, security and regulatory requirements, and contributes to service continuity planning.
Essential Criteria:
* Extensive experience in deploying/supporting Finance/controlling modules
* Must be able to demonstrate strong track record for delivering change and positive outcomes within a multi country environment including UK, US and KL
* Must have a track record of successfully transitioning in new applications into a global cooperation IS structure
* Must have a strong track record of performing applications support functions in a global SAP environment, i.e. where SAP is the enterprise application.
* Ability to create excellent working relationships with the Business system support teams, and across key suppliers
* Awareness of business and IT&S strategies
* Excellent influencing capabilities
* Strong process skills
* Must have practical ITIL experience
* Degree level or Masters qualification ITIL Foundation qualification
Desirable Criteria:
* Recognised IT Expert with experience of working in Oil Company or major corporation with complex IT environments
* ITIL qualification to intermediate or Expert level
* Certification in SAP financial modules (FICO PS AA)
This is a fantastic opportunity with a high profile client. Please apply for further details.