IT Support Analyst- Financial Services Required skills Microsoft Active Directory Administration ToolsMicrosoft Desktop Operating System & Office Suite Support and DeploymentCorporate Mobile Device Configuration Key responsibilities: Managing & supporting all Infrastructure services including all desktop and server based systems, LAN & WAN Infrastructure components, structured cabling, telephone systems, voice recording, and call logging. Provide an IT environment which has little or no service & system failures.· Deal with logged calls in a professional and timely manner, subject to agreed deadlines and timescales.· Ensure users are kept appraised of progress and any change to the deadline.· Assist with implementing new systems and interfaces to those systems.· Assist with upgrades and configuration changes to business systems and associated interfaces.· Ensure awareness of business priorities and maintain balance between business as usual work, project work and urgent support requests.· Assist auditors when necessary.· Deal with internal and external clients professionally and efficiently, maintaining positive and effective communications at all times.· Attend meetings and provide support to projects as and when necessary.· Deliver informal desk based training, where agreed, for new users and minor changes to business systems.· Adherence to team procedures, controls and policies.![]()
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