Service Transition Manager - Uxbridge
My client, a high profile Oil & Gas company, is looking for a Service Transition Manager to join their team in Uxbridge.
Job Description:
Service Transition undertakes standard processes and documentation to engage with development projects in a structured fashion to transition applications and systems into production in a manner that guarantees a sustainable support model.
The successful candidate will need to work closely with IT Project Managers (PM), IT service vendors and Service Managers throughout the service transition lifecycle to deliver the Project (i.e. Business) requirements whilst ensuring that the all operational requirements and artefacts are provided to meet guidelines and standards.
This will involve facilitating and completing on boarding templates and managing the handovers to the service providers.
The Transition Manager (TM) will control the common templates and provide regular progress reports back to the Project Manager and Transition Team Manager
As a member of the Transition Team, there will be requests for maintaining accurate records and checklists and provide updates as necessary to service delivery organisations.
Key Responsibilities:
As a member of the Service Transition Team, the TM is ultimately responsible for the project or solution introduction into a production environment. Specifically, a TM is expected to:
· Work closely with all Service Leads
· Define the Operating and Service Levels required to meet the business requirements
· Articulate and translate the Non Functional Requirements into operational acceptance criterion and quality measurements
· Enhance existing service designs (service models) to compliment the new services
· Design the service model in collaboration with the service owner to ensure the new solution is serviceable
· Manage the service introduction process into the Service Desk Systems
· Manage the service transition process into Application Maintenance and Infrastructure partners
· Ensure all Operational Costs are forecasted and budgeted for the new service
· Be able to demonstrate financial savings or increases to key stakeholders
· Design and setup the Early Life Support period in alignment with the Project lifecycle
· Identify and manage the knowledge transfer activities required by the receiving support teams
· Ensure that the timelines and documentation requirements are understood by the Lead Transition Managers, Project Managers and Service Providers
· Participate in on-going Service Transition governance
· Maintain the project specific activities and actions within the Service Transition readiness tool
· Track and manage the performance management of the various engagements
· Maintain good relationships with the Project Managers, Transition Managers and Support teams
· Provide input into the development and management of the integrated Transition plans
· Assist in the enhancement of the Service Readiness and Assurance checklists
· Coordinate and maintain standard deliverables (documentation, enhancements and updates) to ensure all team members are delivering consistent documentation.
Work with the Service Transition team manager to ensure allocations and cost recoveries are accurate
Experience & Knowledge:
Essential:
· An good understanding of Service Management and Project Management
· Good MS Office Suite (Excel especially) and MS Project skills
· Experience of Programme Management Office methodology to ensure an end to end project lifecycle from Appraise to Operate is effective;
· Experience in introducing new or transitioning existing services into a production environment;
· Experience in designing new services;
· A good track record of delivery;
· Experience of working with, and in, virtual teams;
· Experience working in multiple time zones and on multiple projects;
· Experience in working with offshore IT vendors;
· ITIL V3 Certification
Desired:
· Knowledge of ITIL Service Transition
· A good understanding of application lifecycles;
· Experience of Help/Service desks and IT Operations staff (and infrastructure) to ensure that availability and capacity management is correctly established and Service Improvement Plans are properly processed
· Experience of vendor management processes;
· Experience of Service Desk and Service Management responsibilities;
Familiarity with general IT finances
Skills/Behaviours:
The TM must show the following skills and behaviours:
· Good organisation skills;
· Good documentation and written word skills
· Excellent communication skills at multiple levels within an organisation (Service Desk, Business stakeholders, Team members and senior management);
· Work well within a team and by themselves;
Be able to manage multiple milestones and deadlines.
This is a fantastic opportunity, please apply for more details.![]()
My client, a high profile Oil & Gas company, is looking for a Service Transition Manager to join their team in Uxbridge.
Job Description:
Service Transition undertakes standard processes and documentation to engage with development projects in a structured fashion to transition applications and systems into production in a manner that guarantees a sustainable support model.
The successful candidate will need to work closely with IT Project Managers (PM), IT service vendors and Service Managers throughout the service transition lifecycle to deliver the Project (i.e. Business) requirements whilst ensuring that the all operational requirements and artefacts are provided to meet guidelines and standards.
This will involve facilitating and completing on boarding templates and managing the handovers to the service providers.
The Transition Manager (TM) will control the common templates and provide regular progress reports back to the Project Manager and Transition Team Manager
As a member of the Transition Team, there will be requests for maintaining accurate records and checklists and provide updates as necessary to service delivery organisations.
Key Responsibilities:
As a member of the Service Transition Team, the TM is ultimately responsible for the project or solution introduction into a production environment. Specifically, a TM is expected to:
· Work closely with all Service Leads
· Define the Operating and Service Levels required to meet the business requirements
· Articulate and translate the Non Functional Requirements into operational acceptance criterion and quality measurements
· Enhance existing service designs (service models) to compliment the new services
· Design the service model in collaboration with the service owner to ensure the new solution is serviceable
· Manage the service introduction process into the Service Desk Systems
· Manage the service transition process into Application Maintenance and Infrastructure partners
· Ensure all Operational Costs are forecasted and budgeted for the new service
· Be able to demonstrate financial savings or increases to key stakeholders
· Design and setup the Early Life Support period in alignment with the Project lifecycle
· Identify and manage the knowledge transfer activities required by the receiving support teams
· Ensure that the timelines and documentation requirements are understood by the Lead Transition Managers, Project Managers and Service Providers
· Participate in on-going Service Transition governance
· Maintain the project specific activities and actions within the Service Transition readiness tool
· Track and manage the performance management of the various engagements
· Maintain good relationships with the Project Managers, Transition Managers and Support teams
· Provide input into the development and management of the integrated Transition plans
· Assist in the enhancement of the Service Readiness and Assurance checklists
· Coordinate and maintain standard deliverables (documentation, enhancements and updates) to ensure all team members are delivering consistent documentation.
Work with the Service Transition team manager to ensure allocations and cost recoveries are accurate
Experience & Knowledge:
Essential:
· An good understanding of Service Management and Project Management
· Good MS Office Suite (Excel especially) and MS Project skills
· Experience of Programme Management Office methodology to ensure an end to end project lifecycle from Appraise to Operate is effective;
· Experience in introducing new or transitioning existing services into a production environment;
· Experience in designing new services;
· A good track record of delivery;
· Experience of working with, and in, virtual teams;
· Experience working in multiple time zones and on multiple projects;
· Experience in working with offshore IT vendors;
· ITIL V3 Certification
Desired:
· Knowledge of ITIL Service Transition
· A good understanding of application lifecycles;
· Experience of Help/Service desks and IT Operations staff (and infrastructure) to ensure that availability and capacity management is correctly established and Service Improvement Plans are properly processed
· Experience of vendor management processes;
· Experience of Service Desk and Service Management responsibilities;
Familiarity with general IT finances
Skills/Behaviours:
The TM must show the following skills and behaviours:
· Good organisation skills;
· Good documentation and written word skills
· Excellent communication skills at multiple levels within an organisation (Service Desk, Business stakeholders, Team members and senior management);
· Work well within a team and by themselves;
Be able to manage multiple milestones and deadlines.
This is a fantastic opportunity, please apply for more details.