An opportunity has arisen for an experienced Problem Analyst to join a fantastic organisation based in Leeds.
The role will involve responsibility for the management of problem investigations from start to finish by facilitating root cause investigations and managing the implementations of corrective and preventative measures. Managing client and internal escalations and drive resolution and preventative measures are aspects of the role.
Responsibilities:
·Analysis and reporting of incident trend data to identify and eliminate root causes.
·Production of statistics and reports to demonstrate where possible repeat incidents are occurring across the organisation and managing issues through to resolutions.
·Diagnosis of faults and determining whether new incidents are related to known errors or existing problem records.
·Initiating actions to fix interruptions to service caused by errors/ faults both software and configuration items.
·Production of statistics and reports to demonstrate performance of the problem management process.
Key skills:
Ability to provide expert level support to various internal organisations on products and the technical customer environments in which they operate. Successful performance in a technical customer support capacity displaying technical expertise, problem solving and interpersonal skills.
Salary £30,000 dependent on experience.![]()
The role will involve responsibility for the management of problem investigations from start to finish by facilitating root cause investigations and managing the implementations of corrective and preventative measures. Managing client and internal escalations and drive resolution and preventative measures are aspects of the role.
Responsibilities:
·Analysis and reporting of incident trend data to identify and eliminate root causes.
·Production of statistics and reports to demonstrate where possible repeat incidents are occurring across the organisation and managing issues through to resolutions.
·Diagnosis of faults and determining whether new incidents are related to known errors or existing problem records.
·Initiating actions to fix interruptions to service caused by errors/ faults both software and configuration items.
·Production of statistics and reports to demonstrate performance of the problem management process.
Key skills:
Ability to provide expert level support to various internal organisations on products and the technical customer environments in which they operate. Successful performance in a technical customer support capacity displaying technical expertise, problem solving and interpersonal skills.
Salary £30,000 dependent on experience.