Project Manager - CRM
£60,000-£65,000 per annum
My client, a leading high-end retail organisation is looking for a Project Manager to take forward the delivery of their CRM systems to a global user base following a business transformation programme. The organisations’ marketing is currently delivered through Siebel, but they are engaging an external company to provide marketing services and to extend their technical architecture; to enable propensity modelling, next best suggestions and the ability to match their products to clients through preferences. The PM will need to manage the supplier’s delivery working closely with the Marketing department and the PM responsible for Siebel releases.
The key responsibilities of the role are as follows:
· To deliver projects within the Sales and CRM work streams
· To maintain a rapport with stakeholders through a succession of project deliveries
· To quickly gain an understanding on the business issues and build project plans with stakeholders to take the business forward
· Scope Management and Change Control - agree project objectives, scope, deliverables, timescales and budgets
· Risk & Issue Management - identify record, manage and mitigate risks, to prevent those becoming issues. Resolve issues, escalating as necessary
· Develop and maintain detailed project plans using appropriate tools
· Identify and manage project dependencies and the critical path
· Monitor tasks, milestones and resources weekly against the project plan
· Manage and co-ordinate the end-to-end delivery
· Provide regular reports and updates in line with PMO requirements and business stakeholder requirements
· Resource Management of project resources
· Third-party and Supplier relationship Management
The personal attributes required are as follows:
· Gravitas - Must be able to naturally operate at all levels with ease and comfort
· Competence - Must have faced similar problems with other large complex organisations, inspires others with confidence and display instant abilities in business change and project implementation
· Organisation - Must be very organised and logical in thought and action, with the ability to keep calm in an exciting business environment
· Excellent stakeholder management skills, able to build relationships at all levels of the organisation.
· Full project lifecycle experience using structured gated methods.
· Exemplary track record of project management and delivery, business analysis, change management within a business change environment
· Ability to intelligently challenge business requirements and needs whilst being customer and business focused.
· Exceptional communication skills, written, verbal and presentation
The skills & experience required are as follows:
· Professional Programme/Project Management qualifications e.g. APM, PRINCE2, PMI, PMBOK, MSP, etc
· Working with Geographically dispersed teams.
· Proficiency with Microsoft Office suite and MS Project.
If you feel suitable for this role please apply.
![]()
£60,000-£65,000 per annum
My client, a leading high-end retail organisation is looking for a Project Manager to take forward the delivery of their CRM systems to a global user base following a business transformation programme. The organisations’ marketing is currently delivered through Siebel, but they are engaging an external company to provide marketing services and to extend their technical architecture; to enable propensity modelling, next best suggestions and the ability to match their products to clients through preferences. The PM will need to manage the supplier’s delivery working closely with the Marketing department and the PM responsible for Siebel releases.
The key responsibilities of the role are as follows:
· To deliver projects within the Sales and CRM work streams
· To maintain a rapport with stakeholders through a succession of project deliveries
· To quickly gain an understanding on the business issues and build project plans with stakeholders to take the business forward
· Scope Management and Change Control - agree project objectives, scope, deliverables, timescales and budgets
· Risk & Issue Management - identify record, manage and mitigate risks, to prevent those becoming issues. Resolve issues, escalating as necessary
· Develop and maintain detailed project plans using appropriate tools
· Identify and manage project dependencies and the critical path
· Monitor tasks, milestones and resources weekly against the project plan
· Manage and co-ordinate the end-to-end delivery
· Provide regular reports and updates in line with PMO requirements and business stakeholder requirements
· Resource Management of project resources
· Third-party and Supplier relationship Management
The personal attributes required are as follows:
· Gravitas - Must be able to naturally operate at all levels with ease and comfort
· Competence - Must have faced similar problems with other large complex organisations, inspires others with confidence and display instant abilities in business change and project implementation
· Organisation - Must be very organised and logical in thought and action, with the ability to keep calm in an exciting business environment
· Excellent stakeholder management skills, able to build relationships at all levels of the organisation.
· Full project lifecycle experience using structured gated methods.
· Exemplary track record of project management and delivery, business analysis, change management within a business change environment
· Ability to intelligently challenge business requirements and needs whilst being customer and business focused.
· Exceptional communication skills, written, verbal and presentation
The skills & experience required are as follows:
· Professional Programme/Project Management qualifications e.g. APM, PRINCE2, PMI, PMBOK, MSP, etc
· Working with Geographically dispersed teams.
· Proficiency with Microsoft Office suite and MS Project.
If you feel suitable for this role please apply.