Service Delivery Manager - Middlesex
Our client. a well known oil and gas company are looking for a Service Delivery Manager to join them on a temporary basis.
Day to day management of the Service Desk service * Lead on new joiner process enhancements * Review of daily, weekly and monthly performance with their supplier * Continuing OLA Development with our SDOs in conjunction with vendor management * Continuing development of service reporting, ensuring actions identified by an external audit are undertaken. * Customer satisfaction survey review and analysis * Escalation process review and analysis * Misroutes review and analysis * Risk Champion for the service desk * Service Design and Service Introduction for projects transitioning into BAU ISD support including * Assist with a review and challenge of ISD costs.
Qualifications
ITIL Foundation Certificate (V3), plus any ITIL Intermediate or Practitioner Certificate (V2 or V3)
Competencies
Stakeholder relationship management IT Management
Service level management,
Supplier relationship management
Please apply for more details![]()
Our client. a well known oil and gas company are looking for a Service Delivery Manager to join them on a temporary basis.
Day to day management of the Service Desk service * Lead on new joiner process enhancements * Review of daily, weekly and monthly performance with their supplier * Continuing OLA Development with our SDOs in conjunction with vendor management * Continuing development of service reporting, ensuring actions identified by an external audit are undertaken. * Customer satisfaction survey review and analysis * Escalation process review and analysis * Misroutes review and analysis * Risk Champion for the service desk * Service Design and Service Introduction for projects transitioning into BAU ISD support including * Assist with a review and challenge of ISD costs.
Qualifications
ITIL Foundation Certificate (V3), plus any ITIL Intermediate or Practitioner Certificate (V2 or V3)
Competencies
Stakeholder relationship management IT Management
Service level management,
Supplier relationship management
Please apply for more details