An outstanding permanent opportunity has arisen for a Senior Service Manager with a background in retail (preferable but not prerequisite) to join a thriving and growing leading brand business in Lutterworth.
Role responsibilities:
· Managing one or more of our IT services from day to day
· Accountable for all the relevant issues, including service availability, performance, SLA reporting and change management
· Leading and managing a team of Service Managers, Service Analysts and Technical Support.
· Liason with Service Desk and multiple resolver groups.
· Ensuring issues are promptly and effectively resolved - using the appropriate escalation where required.
What you’ll need:
· Background in service management
· Working knowledge of support processes
· Impressive analytical, organisational, multi-tasking and problem solving skills
· Excellent customer service and communication skills and the ability to work under pressure
· Accountable for vendor management and service reviews
· ITIL Foundation qualification as a minimum
The position is a rare opportunity to join a thriving business which has very exciting times ahead and thus offers genuine and wide reaching prospects for career development in the future.
PLEASE NOTE - if an application does NOT meet the essential criteria listed above it will not be acknowledged.![]()
Role responsibilities:
· Managing one or more of our IT services from day to day
· Accountable for all the relevant issues, including service availability, performance, SLA reporting and change management
· Leading and managing a team of Service Managers, Service Analysts and Technical Support.
· Liason with Service Desk and multiple resolver groups.
· Ensuring issues are promptly and effectively resolved - using the appropriate escalation where required.
What you’ll need:
· Background in service management
· Working knowledge of support processes
· Impressive analytical, organisational, multi-tasking and problem solving skills
· Excellent customer service and communication skills and the ability to work under pressure
· Accountable for vendor management and service reviews
· ITIL Foundation qualification as a minimum
The position is a rare opportunity to join a thriving business which has very exciting times ahead and thus offers genuine and wide reaching prospects for career development in the future.
PLEASE NOTE - if an application does NOT meet the essential criteria listed above it will not be acknowledged.