SAP Service Delivery Manager - £45k - £60k + bens
SAP Service Delivery Manager required for my client and end user based in East London. The SAP Service Delivery Manageris required to manage the SAP Functional support team in order to provide functional expertise, controlled change management and master data integrity whilst achieving negotiated service levels and operational excellence.
Main responsibilities -
* To provide SAP functional leadership and expertise both to the business functions and to the SAP functional support team
* To implement and monitor a comprehensive set of SLA’s and KPI’s in order to measure business value, operational excellence and service quality of the company’s SAP systems
* Work with the business functions in order to harmonise and streamline business processes ensuring that the standard SAP solution meets key business requirements on an on-going basis
* To act as a major incident manager (along with the SAP Technical support Manager) in order to respond to and manage any high priority incidents providing escalation where necessary
* Lead, train, mentor and coach the SAP Functional support team ensuring people development, staff and key skill retention and knowledge management
Skills -
* 5 years experience of working with SAP preferably in an accredited SAP Centre of Expertise
* Experience of managing a team of support staff
* Ability to negotiate service level agreements with internal customers and external service providers and monitor service delivery to ensure that the agreed targets and standards are met in order to maximise service levels whilst minimising downtimes.
* Effectively communicate SAP related advice, functionality and proposals to all levels of the organisation
Please apply if you feel this role matches your profile
SAP Service Delivery Manager - £45 - £60k + bens
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SAP Service Delivery Manager required for my client and end user based in East London. The SAP Service Delivery Manageris required to manage the SAP Functional support team in order to provide functional expertise, controlled change management and master data integrity whilst achieving negotiated service levels and operational excellence.
Main responsibilities -
* To provide SAP functional leadership and expertise both to the business functions and to the SAP functional support team
* To implement and monitor a comprehensive set of SLA’s and KPI’s in order to measure business value, operational excellence and service quality of the company’s SAP systems
* Work with the business functions in order to harmonise and streamline business processes ensuring that the standard SAP solution meets key business requirements on an on-going basis
* To act as a major incident manager (along with the SAP Technical support Manager) in order to respond to and manage any high priority incidents providing escalation where necessary
* Lead, train, mentor and coach the SAP Functional support team ensuring people development, staff and key skill retention and knowledge management
Skills -
* 5 years experience of working with SAP preferably in an accredited SAP Centre of Expertise
* Experience of managing a team of support staff
* Ability to negotiate service level agreements with internal customers and external service providers and monitor service delivery to ensure that the agreed targets and standards are met in order to maximise service levels whilst minimising downtimes.
* Effectively communicate SAP related advice, functionality and proposals to all levels of the organisation
Please apply if you feel this role matches your profile
SAP Service Delivery Manager - £45 - £60k + bens