Service Desk Analyst - IT Support, Helpdesk Support, 2nd line support, 3rd line support, Technical Support, Support Analyst, Windows 2008, Windows Server 2008, Citrix, Xenapp, Xen desktop, Access Gateway, Xen Client, Accent Skill set, Citrix troubleshooting, West Midlands
IT service desk analyst required to work for a market leading, reputable organisation based in the West Midlands. My client specialises in desktop transformation and is now looking for an experienced service desk analyst to join their established team, to provide a quality and effective service to their users. My client is looking for somebody who can hit the ground running, having the technical knowledge required to perform troubleshooting.
You must have proven experience working on a service desk coupled with an excellent working knowledge of Citrix XenApp, and knowledge of Citrix XenDesktop or XenServer. Day to day responsibilities include providing email, telephone, remote and desk side support, logging calls, maintenance of the database. You must have experience of working with Citrix and a proven background within support. Windows 2008 experience is absolutely vital for the role.
Essential Skills:
Citrix XenApp
Citrix XenDesktop
Citrix XenServer
Desirable Skills:
AppSense Suite
VMware vSphere/ View
Active Directory and Group Policy
Networking
Security
Scripting
Working within a professional environment, it is essential that you provide the highest standard of customer service to end users and that you are professional, informative, approachable and personable.
This role does involve some shift work and some remote support work on a rota basis. This is a fantastic opportunity to join a well-respected company with clear opportunities to progress your IT career. This is also a fantastic chance to gain any professional qualifications to improve your personal learning and development.
For immediate consideration for this role please email zara.middlebrook@harveynash.com or call Zara Middlebrook on 0113 202 8965.
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IT service desk analyst required to work for a market leading, reputable organisation based in the West Midlands. My client specialises in desktop transformation and is now looking for an experienced service desk analyst to join their established team, to provide a quality and effective service to their users. My client is looking for somebody who can hit the ground running, having the technical knowledge required to perform troubleshooting.
You must have proven experience working on a service desk coupled with an excellent working knowledge of Citrix XenApp, and knowledge of Citrix XenDesktop or XenServer. Day to day responsibilities include providing email, telephone, remote and desk side support, logging calls, maintenance of the database. You must have experience of working with Citrix and a proven background within support. Windows 2008 experience is absolutely vital for the role.
Essential Skills:
Citrix XenApp
Citrix XenDesktop
Citrix XenServer
Desirable Skills:
AppSense Suite
VMware vSphere/ View
Active Directory and Group Policy
Networking
Security
Scripting
Working within a professional environment, it is essential that you provide the highest standard of customer service to end users and that you are professional, informative, approachable and personable.
This role does involve some shift work and some remote support work on a rota basis. This is a fantastic opportunity to join a well-respected company with clear opportunities to progress your IT career. This is also a fantastic chance to gain any professional qualifications to improve your personal learning and development.
For immediate consideration for this role please email zara.middlebrook@harveynash.com or call Zara Middlebrook on 0113 202 8965.