My West London based media client is looking for a Support Floorwalker to provide "on the ground" support. The successful candidate must have solid printer and general IT support experience.
Key Responsibilities
The key responsibilities of the floorwalker are to:-
* Order and replace consumables.
* Ensure that incidents and tasks are correctly prioritised and resolved to optimise performance and availability within required SLA timeframes.
* Investigate silent devices (checking configs, locating devices).
* Manage break fix queues and update tickets, escort engineers etc.
* Communicate and manage expectations during incident resolution and act as a point of escalation.
* Provide training to end Users for the provision of support and maintenance.
This should be supported by documented processes and diagrams.
* Act as an interface between Users and Service Desk to ensure that issues are resolved.
* Provide documentation of known faults and resolutions to Service Desk.
* Provide relevant and useful management information.
* Ensure timely and appropriate communication with involved parties.
* Maintain an inventory and carry out regular audit checks for traceability.
* Manage floor diagrams via Visio.
Desirable
* Intermediate knowledge of MS Office products.
* Understanding of basic network topologies.
* Experience with ITSM (Remedy).
If this role is of interest to you, please forward your CV without delay![]()
Key Responsibilities
The key responsibilities of the floorwalker are to:-
* Order and replace consumables.
* Ensure that incidents and tasks are correctly prioritised and resolved to optimise performance and availability within required SLA timeframes.
* Investigate silent devices (checking configs, locating devices).
* Manage break fix queues and update tickets, escort engineers etc.
* Communicate and manage expectations during incident resolution and act as a point of escalation.
* Provide training to end Users for the provision of support and maintenance.
This should be supported by documented processes and diagrams.
* Act as an interface between Users and Service Desk to ensure that issues are resolved.
* Provide documentation of known faults and resolutions to Service Desk.
* Provide relevant and useful management information.
* Ensure timely and appropriate communication with involved parties.
* Maintain an inventory and carry out regular audit checks for traceability.
* Manage floor diagrams via Visio.
Desirable
* Intermediate knowledge of MS Office products.
* Understanding of basic network topologies.
* Experience with ITSM (Remedy).
If this role is of interest to you, please forward your CV without delay