German Speaking Advisor with basic English no other qualifications necessary, all training provided, relocation packet/ lunch vouchers
Starting in April and June 2013 in the city of Brno, Czech Republic (2nd largest city)
My client provides business consulting, technology, engineering and outsourcing services to help clients in over 30 countries build tomorrow’s enterprise.
Your responsibilities
* Provide technical support and customer service to customers with smart phones and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries, log calls from customers into contact management system and follow escalation procedures to resolve problems or issues.
* Achieve call center metrics including customer satisfaction, average handle time and customer availability as well as schedule adherence and accuracy
* Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times
* Educate customers on support options, and the steps being taken to resolve their issue, including online tutorials, in-store programs and help applications built into the programs.
* Communicate positively with team members, customers, and other partners
Our requirements
* Written and verbal fluency in support language (German)
* English language on sufficient level to understand all training materials in English in both written and verbal format
* Strong written and verbal communication skills
* Ability to use the desktop computer system
* Keyboarding skills
* User-level experience with various telecommunication devices, operation systems, software applications and other tools, knowledge of hardware principles and appreciation of the it environment
* Analytical skills, ability to identify solutions
* Organizational and multitasking skills
* Strong customer service skills
* Willingness to work in multiple shifts
* Ability to promote and sell
* High School diploma or equivalent
Benefits
* Competitive monthly salary depending on experience, performance bonuses - An excellent
package
* We will cover your travel cost and first two weeks of accommodation
* We help you cover the cost of lunch
* Professional training provided by experts - Six Sigma Green Belt , Analytical Skills ,
Innovative Thinking, Leadership Training, MS Office etc.
* Minimum skills to be trained on - Ability to use the client applications, tools, phone system. Knowledge of the client procedures and the supported product. Ability to offer and promote sales of client branded support related products
Living in the Czech Republic has many advantages including affordable, low-cost living, a very good infrastructure, proximity to other European locations, as well as an interesting history and culture and beautiful nature. Brno is a truly international city with inhabitants and visitors from all over the world and there is no requirement to speak Czech!
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Starting in April and June 2013 in the city of Brno, Czech Republic (2nd largest city)
My client provides business consulting, technology, engineering and outsourcing services to help clients in over 30 countries build tomorrow’s enterprise.
Your responsibilities
* Provide technical support and customer service to customers with smart phones and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries, log calls from customers into contact management system and follow escalation procedures to resolve problems or issues.
* Achieve call center metrics including customer satisfaction, average handle time and customer availability as well as schedule adherence and accuracy
* Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times
* Educate customers on support options, and the steps being taken to resolve their issue, including online tutorials, in-store programs and help applications built into the programs.
* Communicate positively with team members, customers, and other partners
Our requirements
* Written and verbal fluency in support language (German)
* English language on sufficient level to understand all training materials in English in both written and verbal format
* Strong written and verbal communication skills
* Ability to use the desktop computer system
* Keyboarding skills
* User-level experience with various telecommunication devices, operation systems, software applications and other tools, knowledge of hardware principles and appreciation of the it environment
* Analytical skills, ability to identify solutions
* Organizational and multitasking skills
* Strong customer service skills
* Willingness to work in multiple shifts
* Ability to promote and sell
* High School diploma or equivalent
Benefits
* Competitive monthly salary depending on experience, performance bonuses - An excellent
package
* We will cover your travel cost and first two weeks of accommodation
* We help you cover the cost of lunch
* Professional training provided by experts - Six Sigma Green Belt , Analytical Skills ,
Innovative Thinking, Leadership Training, MS Office etc.
* Minimum skills to be trained on - Ability to use the client applications, tools, phone system. Knowledge of the client procedures and the supported product. Ability to offer and promote sales of client branded support related products
Living in the Czech Republic has many advantages including affordable, low-cost living, a very good infrastructure, proximity to other European locations, as well as an interesting history and culture and beautiful nature. Brno is a truly international city with inhabitants and visitors from all over the world and there is no requirement to speak Czech!