Application Support Analyst

Application support analyst-London-Sport/Leisure-£28-32K-My client is looking for a new application support analyst to join their busy and prestigious company. Required to work with the Systems Team and Service Desk Manager in the support, testing, training, documentation, problem management and change control of the following support specialisms:
In house Applications Support and Testing (including but not limited to CRM, Trillium, Edge 10, Jira, Cascade, Invoice Scanning software and associated testing environments)

Required experience:
Experience of working in an IT Service Desk environment, preferably of a similar user base (500 users) at a blue-chip organisation
Experience of ITIL processes
Experience of the following technologies:
·Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (XP and Windows 7).
·CRM applications - MS Dynamics/ Trillium
·Jira/Confluence
·Experience using and troubleshooting Microsoft Office (MS Word, Outlook, Excel and PowerPoint).
·Active Directory
·Exchange 2010
·Experience with using and troubleshooting mobile devices including Blackberry, 3G cards ActiveSync and iPhone/ iPad technology
·Printers/ Multifunction Devices

Experience of the following technologies would be advantageous:
·IT 360 or similar ITIL Service Desk application

If interested please apply ASAP!