Service Manager

An opportunity has arisen for a Service Manager (application management) to join a fantastic organisation based in Lutterworth, Leicester.

Responsibilities:
·Manage selected service reviews with the business
·Management engagement with support partners' for day to day service incidents
·Prioritisation of day to day service incidents via queue management
·Overseeing issues including Service Availability, Maintainability, performance, SLA reporting and Change Management
·Ability to engage with current Service Managers regarding on-going issues with regard to Service improvement
·Work with existing service team to identify problems and contribute to resolution
·Ensuring issues are promptly and effectively resolved
·Responsible for vendor management and service reviews

Key skills:
Background in service management - ITIL Foundation qualification as a minimum
·Working knowledge of support processes
·Analytical, organisational, multi-tasking and problem solving skills
·Vendor management experience
·Excellent customer service and communication skills and the ability to work under pressure

Salary up to £35,000 + benefits