Paying £21,000 PA + package, located in their funky new London offices, this innovative company is growing massively and offers marvellous career potential for the lucky successful candidate.
IT Help Desk / Customer Support Technician candidates will simply need to demonstrate a passion for technology and a desire to learn new skills and take a hand on approach to the role. This is marvellous prospect for a keen and committed graduate to join a company intent on becoming the biggest name in Telecommunications and ISP to join their Customer Service Support Team.
Duties and responsibilities:
*Effectively manage and monitor support queues ensuring service levels are met or exceeded *Liaise with customers as a first point of contact for any issues or queries *Completing 1st line support, diagnostics and over the phone remote support
*Taking responsibility for keeping the customer informed of their fault progress and ensuring updates are made to the customer as per our internal SLAs
*100% logging of all incidents raised by the customers and tracking and reporting of incidents
*Assessment, effective resolution and escalation (if required) of issues *Provide high quality service and support to customers and if escalation is required provide a detailed explanation of the procedure
*Assisting with Ad-hoc projects as required
Candidates who are enthusiastic and able to demonstrate a practical aptitude for technology will thrive.![]()
IT Help Desk / Customer Support Technician candidates will simply need to demonstrate a passion for technology and a desire to learn new skills and take a hand on approach to the role. This is marvellous prospect for a keen and committed graduate to join a company intent on becoming the biggest name in Telecommunications and ISP to join their Customer Service Support Team.
Duties and responsibilities:
*Effectively manage and monitor support queues ensuring service levels are met or exceeded *Liaise with customers as a first point of contact for any issues or queries *Completing 1st line support, diagnostics and over the phone remote support
*Taking responsibility for keeping the customer informed of their fault progress and ensuring updates are made to the customer as per our internal SLAs
*100% logging of all incidents raised by the customers and tracking and reporting of incidents
*Assessment, effective resolution and escalation (if required) of issues *Provide high quality service and support to customers and if escalation is required provide a detailed explanation of the procedure
*Assisting with Ad-hoc projects as required
Candidates who are enthusiastic and able to demonstrate a practical aptitude for technology will thrive.