Lead Business Service Analyst - Compliance
£60K - £70 plus bens per annum
Lead Business Service Analyst is required by my client to be responsible for the technical application and business process operation of a number of Compliance and Internal Control Applications as well as providing cover for the Lead BSAs in Risk, Pricing and Finance business sectors.
This role is a customer and technology facing global role which will provide support for Trading Functions Applications in a major Energy Trading business; providing a high level of specialism to deliver key business outcomes and IT support incorporating critical thinking skills, and elicitation techniques.
Key accountabilities of the role include:
* Work closely with Regional Service Manager to ensure technical and business capability exists within the team to meet business outcomes.
* Review, log and manage Operational Risks and Issues both business outcome and technical in nature as agreed with Regional Service Manager, Global Service Owners and Architects.
* Provide excellent customer support against agreed SLA’s and maintain effective working relationships with business teams, other IT&S areas and external service providers.
* Follow Problem and Incident Management processes, consolidate updates and escalate where necessary and participate in major incident management as the Resolution Manager.
* Technical Vendor Management of 3rd party hardware/software and service providers.
* Engage in Release Management process for releases relating to team portfolio. Including OAT, UAT and Early Life Support for all scheduled releases.
* Responsible for technical impact analysis and approval in support of Change Management engaging with Change Manager and Change owners as required.
* Ensure Business Continuity and Disaster Recovery plans are successfully delivered.
* Work with Service Owner and Architect to maintain and execute a Service Improvement plan, identifying potential technology/process improvements and how they might be used to improve service capability and availability.
* Work with Service Architecture and 3rd party service providers to implement and maintain application monitoring and alerting.
Essential experience includes:
* Demonstrable experience of working within a range of technologies and key business functions in the Compliance and Internal Controls sector.
* Demonstrable experience of working with a range of technologies including Oracle or SQL, UNIX, XML.
* Demonstrable experience of supporting critical applications working to deadlines & SLAs.
* Experience of Incident, Problem, Change and Release Management.
Desirable criteria to have is:
* Experience of supporting applications within Business Communications Recording and Retrieval, Compliance Analytics, Access Control and Internal Control.
* ITIL Foundation Qualified.
* Experience of working with a range of applications and technologies including Lync / OCS, Aveksa, Actimise, Vantage, Symantec EV and Compliance and Discovery Accelerator.
Please apply if you feel suitable
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£60K - £70 plus bens per annum
Lead Business Service Analyst is required by my client to be responsible for the technical application and business process operation of a number of Compliance and Internal Control Applications as well as providing cover for the Lead BSAs in Risk, Pricing and Finance business sectors.
This role is a customer and technology facing global role which will provide support for Trading Functions Applications in a major Energy Trading business; providing a high level of specialism to deliver key business outcomes and IT support incorporating critical thinking skills, and elicitation techniques.
Key accountabilities of the role include:
* Work closely with Regional Service Manager to ensure technical and business capability exists within the team to meet business outcomes.
* Review, log and manage Operational Risks and Issues both business outcome and technical in nature as agreed with Regional Service Manager, Global Service Owners and Architects.
* Provide excellent customer support against agreed SLA’s and maintain effective working relationships with business teams, other IT&S areas and external service providers.
* Follow Problem and Incident Management processes, consolidate updates and escalate where necessary and participate in major incident management as the Resolution Manager.
* Technical Vendor Management of 3rd party hardware/software and service providers.
* Engage in Release Management process for releases relating to team portfolio. Including OAT, UAT and Early Life Support for all scheduled releases.
* Responsible for technical impact analysis and approval in support of Change Management engaging with Change Manager and Change owners as required.
* Ensure Business Continuity and Disaster Recovery plans are successfully delivered.
* Work with Service Owner and Architect to maintain and execute a Service Improvement plan, identifying potential technology/process improvements and how they might be used to improve service capability and availability.
* Work with Service Architecture and 3rd party service providers to implement and maintain application monitoring and alerting.
Essential experience includes:
* Demonstrable experience of working within a range of technologies and key business functions in the Compliance and Internal Controls sector.
* Demonstrable experience of working with a range of technologies including Oracle or SQL, UNIX, XML.
* Demonstrable experience of supporting critical applications working to deadlines & SLAs.
* Experience of Incident, Problem, Change and Release Management.
Desirable criteria to have is:
* Experience of supporting applications within Business Communications Recording and Retrieval, Compliance Analytics, Access Control and Internal Control.
* ITIL Foundation Qualified.
* Experience of working with a range of applications and technologies including Lync / OCS, Aveksa, Actimise, Vantage, Symantec EV and Compliance and Discovery Accelerator.
Please apply if you feel suitable