Network Operations Engineer

Network Operations Engineer, Juniper, Cisco, layer 2/3, Data Services A leading name within the telecoms market places requires a Network Operations Engineer with a solid background in 2nd/3rd line support of Cisco and Juniper devisesThe role:Strong customer verbal & written communication skillsHighly 'Service' orientated with excellent customer facing skillsResponsive and professional technical support of data services, from trouble ticket acceptance through to resolutionMaintain professional working relationships with both internal and external bodies taking ownership of all 2nd /3rd line and network faults to achieve fault resolutionTo provide a 'Single Point of Contact' for second line support and network related issues.proven experience in a technical operations role for an ISP or TelcoProvide a technical single point of contact for all network fault issuesIncident Management: take full ownership of customer/network issues until service has fully restoredTo provide 2nd /3rd line technical support for all products as required supporting internal and external customersTo ensure contractual SLA metrics are met or exceeded at all timesIdentify single points of failure (SPOF) and take action to mitigate the associated riskGive support to the definition and documentation of processes and procedures to aid the continual development of the teamTo undertake routines as set out in departmental proceduresSkills required:CCNA, JNCIS at least one of these qualifications essential Riverbed, specifically steelhead and cascade platforms 2nd line maintenance for Core routing Network elements , e.g. Juniper MX-Series, Brocade, CiscoLayer 2 Frame/SDH/ATM/Ethernet access technologies Excellent understanding of routing protocols e.g. BGP, OSPF, RIP, MPLS, IPv6 Excellent knowledge of TCP/IP and interworking techniques Understanding of terms 'Peering' and 'Communities' Excellent understanding of complex IP VPN customer solutions VOIP switching and interworking SIP Excellent troubleshooting skills Excellent debugging/analytical skills Server operating environments and web hosting servers Basic knowledge of DNS, HTTP, Email services Full driving licenseNetwork Operations Engineer, Juniper, Cisco, layer 2/3, Data ServicesImage may be NSFW.
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