The key responsibilities for the Helpdesk Administrator will include:
> Receiving calls from both internal and external customers, contractors and suppliersRecording work requests and updates on the Helpdesk IT system.
> Liaising with customers, contracts and suppliers where necessary to plan in work schedules and update relevant parties accordingly
> Timely updating of all documentation to support the job costing and invoicing process
> General administration duties to support ensure the smooth running of the helpdesk
> Day to day management and scheduling of the Engineer work force via accurate utilization of the allocation planning system to ensure the effective servicing of contractual requirements
> Full responsibility for the ongoing management and administration of reactive calls including ensuring the client is kept up to date on all current situations and responses
> Raising order numbers for engineers and subcontractors where necessary.
> To utilise the companies IT systems and client web based systems where necessary, ensuring that these are maintained in an accurate and up to date mannerRegular and accurate reporting as required by the client.
The successful Helpdesk Administrative will have:
> Great written and verbal communication skills
> Strong organisational skillsExcellent customer service skillsProficient IT skills: Microsoft Word, Excel, Powerpoint
> Supportive / proactive team playerPrevious experience within a helpdesk / call centre environment
> This represents a great opportunity to join a fast growing business and develop your experience further.
So if you would like to join our rapidly expanding team and be part of our future success then apply today - we'd love to hear from you!Image may be NSFW.
Clik here to view.
> Receiving calls from both internal and external customers, contractors and suppliersRecording work requests and updates on the Helpdesk IT system.
> Liaising with customers, contracts and suppliers where necessary to plan in work schedules and update relevant parties accordingly
> Timely updating of all documentation to support the job costing and invoicing process
> General administration duties to support ensure the smooth running of the helpdesk
> Day to day management and scheduling of the Engineer work force via accurate utilization of the allocation planning system to ensure the effective servicing of contractual requirements
> Full responsibility for the ongoing management and administration of reactive calls including ensuring the client is kept up to date on all current situations and responses
> Raising order numbers for engineers and subcontractors where necessary.
> To utilise the companies IT systems and client web based systems where necessary, ensuring that these are maintained in an accurate and up to date mannerRegular and accurate reporting as required by the client.
The successful Helpdesk Administrative will have:
> Great written and verbal communication skills
> Strong organisational skillsExcellent customer service skillsProficient IT skills: Microsoft Word, Excel, Powerpoint
> Supportive / proactive team playerPrevious experience within a helpdesk / call centre environment
> This represents a great opportunity to join a fast growing business and develop your experience further.
So if you would like to join our rapidly expanding team and be part of our future success then apply today - we'd love to hear from you!Image may be NSFW.
Clik here to view.
