Established service provider seeks an Interim Operations Director for a c. 6 month assignment who can take responsibility for several service lines being delivered into a significant multi-million pound account.
Objectives for this role and experience required -
· Strong people leadership - management of 100+ staff via several talented and experience service stream leaders.
· Excellent issue resolution skills - able to get to the heart of an issue, prioritise problems and rectify with improved service.
· Strong documentation ability - ensuring transparency, consistency and knowledge sharing.
· Solid service focus - must be from a 3rd party or service provider background with proven ability to deliver services that meet clients' needs and are within budget. Also, proven experience leading service desk striving for excellence.
· Breadth of knowledge across multiple service lines - this is NOT an IT Service Delivery role, this is an Operations Director spanning the provision of multiple services lines, finance and HR to name a few. A depth of knowledge within any service line is not important, but experience of setting standards and leading teams providing multiple service streams to a client is crucial.
· Strong relationship builder - proven ability to build strong client relationships and deliver the service that meets their needs, plus ability to build strong internal relationships.
· Commercially aware - evidence of working in a cost constrained environment, must have held significant annual budgets or revenue previously.
· Implemented improved internal processes - able to ensure that the right internal processes and KPIs are in place to deliver the right services to the client.
· Exposure to a variety of sectors from private to public, would be beneficial.
![]()
Objectives for this role and experience required -
· Strong people leadership - management of 100+ staff via several talented and experience service stream leaders.
· Excellent issue resolution skills - able to get to the heart of an issue, prioritise problems and rectify with improved service.
· Strong documentation ability - ensuring transparency, consistency and knowledge sharing.
· Solid service focus - must be from a 3rd party or service provider background with proven ability to deliver services that meet clients' needs and are within budget. Also, proven experience leading service desk striving for excellence.
· Breadth of knowledge across multiple service lines - this is NOT an IT Service Delivery role, this is an Operations Director spanning the provision of multiple services lines, finance and HR to name a few. A depth of knowledge within any service line is not important, but experience of setting standards and leading teams providing multiple service streams to a client is crucial.
· Strong relationship builder - proven ability to build strong client relationships and deliver the service that meets their needs, plus ability to build strong internal relationships.
· Commercially aware - evidence of working in a cost constrained environment, must have held significant annual budgets or revenue previously.
· Implemented improved internal processes - able to ensure that the right internal processes and KPIs are in place to deliver the right services to the client.
· Exposure to a variety of sectors from private to public, would be beneficial.