IS 1st line Support Analyst
A very large social housing organisation in Newcastle are looking for a 1st line analyst to join there team.
Salary: up to £22,500
Role:
· Log all relevant incidents, service request and other call details; allocate appropriate categorisation and prioritisation codes.
· Provide 1st line investigation and diagnosis for all service desk calls.
· Resolve incidents and service requests during the first point of contact whenever possible.
· Escalate incidents and service requests that cannot be resolved according to defined escalation procedures and within agreed timescales.
· Proactively keep users informed of progress of logged incidents and service requests.Close all resolved incidents and service requests according to defined policies and procedures
If you believe this is the right role for you please attach a CV to Mike.gittins@harveynash.comImage may be NSFW.
Clik here to view.
A very large social housing organisation in Newcastle are looking for a 1st line analyst to join there team.
Salary: up to £22,500
Role:
· Log all relevant incidents, service request and other call details; allocate appropriate categorisation and prioritisation codes.
· Provide 1st line investigation and diagnosis for all service desk calls.
· Resolve incidents and service requests during the first point of contact whenever possible.
· Escalate incidents and service requests that cannot be resolved according to defined escalation procedures and within agreed timescales.
· Proactively keep users informed of progress of logged incidents and service requests.Close all resolved incidents and service requests according to defined policies and procedures
If you believe this is the right role for you please attach a CV to Mike.gittins@harveynash.comImage may be NSFW.
Clik here to view.
