Service desk/helpdesk "windows 7" "ms office" "active directory" exchange Blackberry "windows server"
My client is an industry leading global invesmtent manager. They seek an exceptional service desk analyst and in return they offer an excellent working environment, outstanding compensation and benefits and career opportunities
The successful candidate will join a team responsible and accountable for user support and service delivery. Specific responsibilities include:
Delivery of IT support to all UK staff, including investment professionals, operations staff, and IT developers
Working to agreed service level targets
Ensuring all Service Desk standards, policies and procedures are adhered to
Ensuring quality targets are maintained
Following industry best practises and where appropriate developing new processes and procedures to help the IT Support function mature
Working closely with other members of the global team to deliver seamless support across our international locations
Proactively reviewing the IT solutions the team provides and helping develop new solutions
Identifying documentation and training requirements for end-users and developing any necessary materials.
The successful candidate will be a highly motivated individual who will have:
An ability to manage their own time and deliver effectively on the above responsibilities
Excellent relationship management and communications skills including an ability to communicate effectively at all levels, both technically and non-technically
Strong desire to solve problems and a keen attention to detail
Experience working in a demanding environment
Certification or experience working with ITIL, CoBiT or ISO standards would be beneficial.
IT experience to include Windows 7, Office 2010, Active Directory, Exchange, Blackberry, Windows Server, etc.![]()
My client is an industry leading global invesmtent manager. They seek an exceptional service desk analyst and in return they offer an excellent working environment, outstanding compensation and benefits and career opportunities
The successful candidate will join a team responsible and accountable for user support and service delivery. Specific responsibilities include:
Delivery of IT support to all UK staff, including investment professionals, operations staff, and IT developers
Working to agreed service level targets
Ensuring all Service Desk standards, policies and procedures are adhered to
Ensuring quality targets are maintained
Following industry best practises and where appropriate developing new processes and procedures to help the IT Support function mature
Working closely with other members of the global team to deliver seamless support across our international locations
Proactively reviewing the IT solutions the team provides and helping develop new solutions
Identifying documentation and training requirements for end-users and developing any necessary materials.
The successful candidate will be a highly motivated individual who will have:
An ability to manage their own time and deliver effectively on the above responsibilities
Excellent relationship management and communications skills including an ability to communicate effectively at all levels, both technically and non-technically
Strong desire to solve problems and a keen attention to detail
Experience working in a demanding environment
Certification or experience working with ITIL, CoBiT or ISO standards would be beneficial.
IT experience to include Windows 7, Office 2010, Active Directory, Exchange, Blackberry, Windows Server, etc.