Job Overview/Purpose:
The London Risk IT Support team provides 2nd/3rd-line support for my clients credit risk and market risk applications suite. This suite of predominantly proprietary applications is critical to the International’s risk management and risk reporting capability. The successful candidate will join an existing team of 12 support analyst/developers and will initially have responsibility for 2nd & 3rd-line support of the Market Risk applications. Support duties consist of dealing with risk managers, front office and risk reporting stakeholders, and development peers as clients, and providing advice, solutions,” workarounds” and tactical developments as required by the business or to support the risk technology platform.
ITIL-based service management disciplines within the support domain are maturing and the candidate will ideally have awareness and experience of operating in a structured service delivery environment, and will be encouraged to contribute to continuous improvement initiatives.
Although the role is Support Analyst, previous development experience is desirable as there is a need for support to be able to produce tactical fixes and understand the production code and stored procedures.
The role requires being part of an on-call rota for out-of-hours batch support, but the role primarily requires in-office presence during normal business hours.
Job Skills and Knowledge:
Essential:
Post degree Technical Application Support experience in financial institution or software company where knowledge of basic financial products exists.
Understanding of investment banking, financial risk and financial instruments.
Knowledge of the software system life cycle including system testing and user acceptance testing.
The candidate must have experience of working with large systems.
Excellent knowledge of:
* Writing SQL queries and stored procedures, database performance considerations
* SQL Server 2005/8
* C#.net / ASP.net
* Windows scripting tools (batch, powershell, etc)
* MS Office
* Windows XP / Windows 7
* Autosys
Some experience of:
* Credit or Market Risk Management Systems
* ITIL / COBIT standards for Service Management
Desirable: (Optional)
* Collateral Management Systems
* VaR / market risk
* QuIC
* Windows packaging & installation (msi etc)
* WPF/Silverlight
* BIS2
* Axios Assyst
* MVP design pattern
* Agile Development
* Ajax
* WCF
* Sophis
* Microsoft Team System
* Test Director / Quality Centre
* Entity Framework 4.0
* Enterprise Library
* Unit Testing
Qualifications:
Essential: Degree or equivalent in technical, mathematical or financial subject
Desirable: ITIL foundation or COBiT
Financial / banking qualifications
Prince2 or other project management methods
Core Competencies: Generic London Branch competencies for All Staff, FSA Approved Persons and Team Leader/ Manager/FSA Supervisor, as applicable.
Context of Job:
My client is a leading wholesale bank with branches operating in key financial centres across the globe. Information Systems & Development (IS&D) is the department that provides IT development and support capabilities to the different business departments within RI.
The London Risk IT systems provide support to the Risk Managers in all the trading locations.
Job Requirements
The Risk IT Support team is responsible for ensuring stability and incident/problem resolution in the Bank’s Credit and Market Risk application suites. A large proportion of the incidents identified by and reported to the support team, have a technical component which requires analysis of the application code.
Strong SQL skills are needed, and also some experience of C#.NET and ASP.Net are required, ideally with exposure to Entity Framework and Windows Presentation Foundation.
This role is a Second and Third line technical support role within the London Risk IT Team. The team has close interaction with peer teams within Risk IT, such as the Test and Release team, the Development team, the Environments team and business analysts.
The key activities are problem analysis, development and testing of change control items, and the initial technical analysis for bug fixes and enhancement request within the London Risk IT Suite of Systems.
The role also involves some release management activities for emergency Hotfixes and helping to maintain overnight and intraday batches (there is a rota for overnight support).
The role requires some involvement with QuIC Monte Carlo based credit exposure calculation, and historical simulation for market risk calculations and scenario analysis. Knowledge of these methodologies it not essential, but there will be an opportunity to learn.
Key Responsibilities and Accountabilities:
The job holder will have the following key responsibilities:
* Monitoring of support mailbox and responding to user requests
* Monitoring of systems and resolving issues to keep the system running
* Problem solving
* Some "Support development” tasks.
* Working closely with peer technology teams to ensure incidents are resolved in a timely manner.
* Liaising with risk managers and business users to understand and formulate business requirements for potential enhancements or BAU changes
* Designing solutions and bug fixes in line with all relevant technical standards and with an emphasis on long-term supportability.
* Development of change controls and other small enhancements.
* Adherence to IS&D standards and practises:
* Ensuring all development adheres to coding standards, development methodology standards, documentation standards, and any other standards as they may be set going forward.
* Ensuring all development uses the current source control repository.
* Taking a proactive role in advising improvements to support practises in the team and across the department.
* Work with other IT (infrastructure, support & development) teams.
* Give technical direction and guidance for more junior colleagues.![]()
The London Risk IT Support team provides 2nd/3rd-line support for my clients credit risk and market risk applications suite. This suite of predominantly proprietary applications is critical to the International’s risk management and risk reporting capability. The successful candidate will join an existing team of 12 support analyst/developers and will initially have responsibility for 2nd & 3rd-line support of the Market Risk applications. Support duties consist of dealing with risk managers, front office and risk reporting stakeholders, and development peers as clients, and providing advice, solutions,” workarounds” and tactical developments as required by the business or to support the risk technology platform.
ITIL-based service management disciplines within the support domain are maturing and the candidate will ideally have awareness and experience of operating in a structured service delivery environment, and will be encouraged to contribute to continuous improvement initiatives.
Although the role is Support Analyst, previous development experience is desirable as there is a need for support to be able to produce tactical fixes and understand the production code and stored procedures.
The role requires being part of an on-call rota for out-of-hours batch support, but the role primarily requires in-office presence during normal business hours.
Job Skills and Knowledge:
Essential:
Post degree Technical Application Support experience in financial institution or software company where knowledge of basic financial products exists.
Understanding of investment banking, financial risk and financial instruments.
Knowledge of the software system life cycle including system testing and user acceptance testing.
The candidate must have experience of working with large systems.
Excellent knowledge of:
* Writing SQL queries and stored procedures, database performance considerations
* SQL Server 2005/8
* C#.net / ASP.net
* Windows scripting tools (batch, powershell, etc)
* MS Office
* Windows XP / Windows 7
* Autosys
Some experience of:
* Credit or Market Risk Management Systems
* ITIL / COBIT standards for Service Management
Desirable: (Optional)
* Collateral Management Systems
* VaR / market risk
* QuIC
* Windows packaging & installation (msi etc)
* WPF/Silverlight
* BIS2
* Axios Assyst
* MVP design pattern
* Agile Development
* Ajax
* WCF
* Sophis
* Microsoft Team System
* Test Director / Quality Centre
* Entity Framework 4.0
* Enterprise Library
* Unit Testing
Qualifications:
Essential: Degree or equivalent in technical, mathematical or financial subject
Desirable: ITIL foundation or COBiT
Financial / banking qualifications
Prince2 or other project management methods
Core Competencies: Generic London Branch competencies for All Staff, FSA Approved Persons and Team Leader/ Manager/FSA Supervisor, as applicable.
Context of Job:
My client is a leading wholesale bank with branches operating in key financial centres across the globe. Information Systems & Development (IS&D) is the department that provides IT development and support capabilities to the different business departments within RI.
The London Risk IT systems provide support to the Risk Managers in all the trading locations.
Job Requirements
The Risk IT Support team is responsible for ensuring stability and incident/problem resolution in the Bank’s Credit and Market Risk application suites. A large proportion of the incidents identified by and reported to the support team, have a technical component which requires analysis of the application code.
Strong SQL skills are needed, and also some experience of C#.NET and ASP.Net are required, ideally with exposure to Entity Framework and Windows Presentation Foundation.
This role is a Second and Third line technical support role within the London Risk IT Team. The team has close interaction with peer teams within Risk IT, such as the Test and Release team, the Development team, the Environments team and business analysts.
The key activities are problem analysis, development and testing of change control items, and the initial technical analysis for bug fixes and enhancement request within the London Risk IT Suite of Systems.
The role also involves some release management activities for emergency Hotfixes and helping to maintain overnight and intraday batches (there is a rota for overnight support).
The role requires some involvement with QuIC Monte Carlo based credit exposure calculation, and historical simulation for market risk calculations and scenario analysis. Knowledge of these methodologies it not essential, but there will be an opportunity to learn.
Key Responsibilities and Accountabilities:
The job holder will have the following key responsibilities:
* Monitoring of support mailbox and responding to user requests
* Monitoring of systems and resolving issues to keep the system running
* Problem solving
* Some "Support development” tasks.
* Working closely with peer technology teams to ensure incidents are resolved in a timely manner.
* Liaising with risk managers and business users to understand and formulate business requirements for potential enhancements or BAU changes
* Designing solutions and bug fixes in line with all relevant technical standards and with an emphasis on long-term supportability.
* Development of change controls and other small enhancements.
* Adherence to IS&D standards and practises:
* Ensuring all development adheres to coding standards, development methodology standards, documentation standards, and any other standards as they may be set going forward.
* Ensuring all development uses the current source control repository.
* Taking a proactive role in advising improvements to support practises in the team and across the department.
* Work with other IT (infrastructure, support & development) teams.
* Give technical direction and guidance for more junior colleagues.